Fortune Gems Privacy Policy for Philippine Players

When you register and use Fortune Gems, we collect certain personal information that is necessary to operate your account and provide our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to confirm your eligibility. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for our members. All information collected is limited to what is genuinely needed to deliver a safe and functional gaming environment.

Fortune Gems uses the personal data we collect for specific, legitimate purposes directly related to operating our platform and serving Filipino players. Your account information is used to verify your identity, manage your account, and process financial transactions securely. We use your contact details to send you important account notifications, transaction confirmations, and updates about changes to our terms or policies. Technical and behavioural data is used to monitor platform security, prevent fraud, and ensure fair gameplay across all our game categories including sports betting, Fish Game, and Bingo. We may also use aggregated, anonymised data to analyse platform performance and improve our services over time. Fortune Gems does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to receive promotional communications, we may send you relevant offers, but you can withdraw this consent at any time by contacting [email protected].

Fortune Gems does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their services. All third-party partners we work with are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. In certain circumstances, we may be required by Philippine law or a lawful order from a government authority to disclose your personal information, and we will comply with such requirements while notifying you where legally permitted to do so. If Fortune Gems undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be informed of any such change in advance. We do not share your data with other online gaming platforms or advertising networks without your explicit consent. Any disclosure of your information is carried out with appropriate safeguards to protect your privacy and security.

Your personal data is stored on secure servers with access restricted to authorised personnel only, and we apply industry-standard technical and organisational measures to protect it against unauthorised access, loss, or misuse. Fortune Gems uses encryption for data in transit and at rest, ensuring that sensitive information such as payment details and identity documents is protected at every stage of processing. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems and respond promptly to any identified risks. Access to personal data within our organisation is granted on a need-to-know basis, and all staff with access to player data are bound by confidentiality obligations. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine regulations, after which it is securely deleted or anonymised. In the event of a data breach that poses a risk to your rights and freedoms, Fortune Gems will notify affected players and the relevant authorities in accordance with applicable law. We encourage you to use a strong, unique password for your account and to contact [email protected] immediately if you suspect any unauthorised access.

Fortune Gems uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that core features such as login sessions and account preferences function correctly. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where improvements can be made, using only aggregated and anonymised data for this purpose. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for a defined period to remember your preferences on return visits. For more information about the specific cookies we use and how to control them, please contact [email protected].

As a player based in the Philippines, you have specific rights regarding your personal data that Fortune Gems is committed to upholding in accordance with applicable data protection legislation. You have the right to request access to the personal information we hold about you, and we will provide a copy within a reasonable timeframe upon verification of your identity. You may also request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a request to [email protected], and we will erase your data where there is no legal obligation requiring us to retain it. You have the right to object to or restrict certain types of processing, including the use of your data for direct marketing purposes, and we will honour such requests without affecting your ability to use the platform. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. Fortune Gems will never penalise you for exercising your data rights, and our support team is available to assist you with any privacy-related queries.